All order are sent to our warehouse for shipping and handling on the same day.  Cancellation is subject to discretion and confirmation from our customer service department. There is a mandatory cancellation fee of $20.

https://10xgadgets.com/pages/contact-us

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***

Requests for returns must be made within 7 days of receiving your order.

If you need to return your order, please read the following instructions carefully:

  • You received the wrong item
    We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support@10xgadgets.com and one of team will follow it up for you.
  • You received a damaged/faulty item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, or throw/give it away. The only thing we need you to do is send us a support email (support@10xgadgets.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • If you meet the above criteria please shoot us an email to support@10xgadgets.com 
  • You want a refund/return because you "changed your mind". We manufacture on demand and therefor we cannot accept returns with that inquiry.
  • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been used or broken
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original packaging
  • The item(s) were a Sale item

 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.