HOW DOES SHIPPING WORK?

10x Gadgets partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, please allow up to 5 days for warehouse handling and 10 to 30 working days delivery time as they may be shipping from our oversea warehouses. Please allow additional 10 to 12 working days delivery time during busy holiday seasons. We do not guarantee delivery before specific date unless otherwise specified on the product page (e.g. Christmas, New Year, Birthday etc).. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I WANT TO CANCEL MY ORDER?

Please refer to our return policy here

WHAT IF I WANT TO RETURN THE PRODUCT?

Please refer to our return policy here